Terms & Conditions
By making a purchase through this website, customers agree to the following Terms and Conditions of Sale. Receipt of an order will imply that the customer has read and fully understands these terms and conditions.
The payment must be received for the products you order before your order can be accepted. Once the payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you have provided in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
As a result of a handcraft each and every single product has a unique quality. The handmade ceramics will have slightly variations either caused by making or during the firing process. Every effort is made to ensure colours appeared as realistic as possible, however, this sometimes depends on different web browsers, we cannot guarantee exact colour. Length measurements are approximate and vary according to the size of the item, please remember that handmade craft is not mass-produced and therefore slightly variations in design and colour will occur, this is part of the uniqueness of handmade item and should not be viewed as a fault.
Personalized items are non-refundable unless faulty.
Non-personalized items must be returned within 14 days of delivery, must not be used and not damaged for a full refund.
The returning product cost is the responsibility of the customer.
For any further questions, please contact through our email, firstname.lastname@example.org or by phone +15148985112.
Placing and Securing an Order
Please note that some items are listed as "made to order" and will ship within the time noted in the description. If a piece is listed as "in stock and ready to ship", it will usually ship within 3-5 business days.
If you would like to return your piece, you will be responsible for the cost of return shipping as well as packing it safely for travel. Any discounted piece (due to sale or *seconds*) are final sale. Original shipping charges are not refunded unless I've made a mistake or a piece arrives damaged.
Any special delivery conditions requested by the buyer should be given in writing at the time of your order placement and will be considered, if necessary charges may change accordingly.
Commissions / Bespoke
Production time is usually 7-10 weeks and begins with the receipt of 50% down payment. Production time may increase up to 11-12 weeks during the busy holiday months or if the testing phase of the product is extended.
For custom commissions it is required 50% payment of the total project up front at the time of acceptance and the remaining 50% upon completion of the work.
Cancelling Commissioned Items
Once a commissioned piece is ordered and deposit of 50% or full amount has been paid it usually can not be cancelled, unless specifically by agreement with us. Once we have started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll do our very best to accommodate you. We are unable to offer refunds for completed commissioned/bespoke personalized pieces or made to order to your specific requirements.
The prices payable for products that you order are set out in the website and are in CAD. Each product purchased is sold subject to its product description.
Delivery charges will be required and it may not be possible for us to deliver to some locations.
Overseas orders may be subject to import duties and taxes, which are charged once a shipment reaches its destination country. We have no control over additional customs charges and as such these charges are to be paid by the customer.
We collect data about you when you place an order, join our mailing list or contact us. You’ll always be able to unsubscribe from any mailing list. We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.
Delivery and Returns
At times of public holidays, e.g Christmas, delivery may take a little longer. Last dates for delivery in time for Christmas will be posted in the website. Last orders for commissioned items to be ready in time for Christmas will be dependent on the item, but please approach us as early as possible to avoid disappointment.
Waste management is very important to our company and we use as much environmentally-friendly packaging as possible and recycle boxes whenever we can, we will always make every effort to ensure that the packaging is suitable to protect the product very well whilst in transit to be delivered to you.
Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. We are not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.
Returns and Refunds
We hope that you’ll be very happy with your purchases from us, but we understand that occasionally you may wish to return an item and seek a refund.
Please note that customized or bespoke items are non-refundable and can not be returned once the product has been made and a full payment received.
If this is the case you need to let us know in writing no later than 14 working days after the date on which you received the products.
Please return your item(s) in good condition, ideally with original packaging within 14 working days from the date you received the item(s). The refund includes the original basic delivery charge and returns are made at your own expense unless the item is faulty.
If you’re returning a product because it is faulty or because it was damaged in transit we will pay the return delivery costs. In this instance, it is vital that you keep hold of the product and the original packaging, as we will require these for insurance purposes and to make a claim with the courier service who damaged the item. Please contact us to let us know that you plan to return the item.
If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We cannot accept liability for returned goods being lost or damaged in transit and will require proof of posting in order to process any refund. We will process your refund within 14 days from receipt of the faulty item.